Terms & Conditions

Because all items are custom made for your order, we do not accept returns.

Exchanges will be made on damaged or defective products, up to 15 days after receipt for any reason as long as the jewelry is returned unworn, undamaged, and in its original packaging. If the shipping box is visibly damaged upon receipt, refuse it and notify us via e-mail immediately or telephone at 212-244-4433.

Please include the following information with the return:
-Your Name, address, email, phone number and order number
-Request either Refund or Exchange
-Reason for Refund or Exchange
-If Exchange include new size / item (exchange only for equal or lesser value)

Please insure and send the merchandise to…
KJK Jewelry, Inc.
185 Madison Avenue
Suite 1100
New York, NY 10016

In addition to insuring your return, all packages must be sent with tracking and delivery confirmation. Should our Returns Dept not receive your return, we will not be able to issue a credit.
Credits on returns will be issued on the price of the merchandise and any sales tax, if applicable. Shipping is not refundable. Exchanges will be treated as a return and shipping will be charged to ship any requested items.

If your package is returned to us as non-deliverable by UPS (US domestic orders only) or returned after 3 delivery attempts, it will be treated as a return. Shipping will be charged again upon the request of an order reshipment.